FAQs – Members

[vc_row css=”.vc_custom_1492612814975{margin-top: 40px !important;margin-bottom: 40px !important;}”][vc_column width=”2/3″][nd_options_spacer nd_options_height=”40″][nd_options_text nd_options_text_tag=”h3″ nd_options_text_weight=”bold” nd_options_text=”MOST FREQUENT QUESTIONS” nd_options_class=”nd_options_line_height_40_all_iphone” nd_options_text_color=”#707070″ nd_options_text_font_size=”24″][nd_options_spacer nd_options_height=”30″][nd_options_toogle nd_options_title=”How is Wise-Travel.com able to offer these low rates?” nd_options_description=”Our business approach is very different than a consumer travel site. Because we operate in a private, members-only wholesale environment with unpublished rates to consumers, our model allows us to pass along a large portion of the booking discounts we receive from our suppliers to our members so that they get the maximize savings benefit.” nd_options_color=”#ba71da” nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”But Don’t All The Popular Booking Engines Provide The Best Rates?” nd_options_description=”While there are several online booking engines, the majority of them are all owned by just two companies. As these are public booking engines, they are subject to rate parity agreements with the hotels. While the price of the room can regularly change – which means the exact rate is flexible – it must always remain the same across all distribution channels. See for yourself…on our booking engine, we show the exact rates you’d pay on these public booking sites compared to Wise-Traveler.com” nd_options_color=”#14b9d5″ nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”What hotels and resorts are available with Wise-Traveler.com?” nd_options_description=”You will find worldwide booking options that include familiar brands such as Hilton, Marriott, Sheraton, Holiday Inn, Wyndham, Choice, Ritz Carlton, plus many others.” nd_options_color=”#f76570″ nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”Will I get the same kind of deep discounts for Airlines and Rental Cars?” nd_options_description=”Unfortunately, the answer is no. We provide these services as a convenience to our customers.” nd_options_color=”#f76570″ nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”Do I have to book online or can I speak to a live person?” nd_options_description=”You can book through our secure online platform or contact our customer support team directly. For booking inquiries, reach us at (844) 965-4056. Phone center hours are Monday through Friday: 6:00am to 8:00pm PST // 8:00am to 10:00PM CST // 9:00am to 11:00PM EST and Saturday and Sunday: 6:00am to 8:00pm PST // 8:00am to 10:00PM CST // 9:00am to 11:00PM EST” nd_options_color=”#ba71da” nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”Is there a minimum stay required?” nd_options_description=”There is no minimum stay required and no blackout dates. You can book for one night if that’s the extent of your travels.” nd_options_color=”#ba71da” nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”What if a hotel does not have the Comparable Prices Tab?” nd_options_description=”When you search for a hotel our booking engine pulls prices from the major, public, online booking sites. Unfortunately, sometimes those prices are not available. When this happens we create a minimal mark up over the wholesale price provided by the Hotel in order to give you the best price possible. We encourage you to choose from those Hotel rooms where Comparable Pricing is available to ensure you get the lowest price possible.” nd_options_color=”#14b9d5″ nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”How long do I have to wait before my reservations are confirmed?” nd_options_description=”All of the inventory in our system is live and available for booking a reservation. Once your credit card is charged and approved, your reservation is confirmed instantly and you will receive an email confirmation. You can also find your reservation information in the “My Account” section of the site.” nd_options_color=”#f76570″ nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”Why does my confirmation number not match the hotel confirmation number?” nd_options_description=”Sometimes our inventory is not directly from the hotel. Rest assured your name and reservation are within that particular hotels system. Please call the hotel directly and they will be able to confirm your reservation.” nd_options_color=”#ba71da” nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”What if I want to change or cancel my reservation?” nd_options_description=”You may cancel or change your Prepaid Reservation unless otherwise stated in the specific terms associated with the inventory you agree to purchase. Some cancellations or room-night reductions may result in a $10 (USD) per room, per night service fee. In addition, if you cancel or change your reservation after the cancellation policy period applicable to the hotel and room type you reserved, you may be subject to a charge of one-night’s room rate, tax recovery charges and service fees or greater penalties based on the terms of your reservation. Refunds may or may not be made for no-shows or early checkouts. See the room rate cancellation policies and other terms and conditions for complete details. You agree to pay any cancellation or change fee that you incur. You agree to abide by the terms and conditions and cancellation policies imposed with respect to any completed reservation. Please review the terms and conditions associated with your reservation!” nd_options_color=”#14b9d5″ nd_options_class=”nd_options_toogles_faq faqs”][nd_options_spacer nd_options_height=”20″][nd_options_toogle nd_options_title=”I tried to sign-up but my email didn’t work or says ‘invalid user’?” nd_options_description=”Because of the size of our booking engines database, your email may be registered with another travel website, reward program or club. If you get an error message, simply try entering another email address or create a new email profile for use with this membership. For activation inquiries, you can also reach us at xxx-xxx-xxxx from x am – x pm. Our customer service team is also available by phone to help you with any changes.” nd_options_color=”#f76570″ nd_options_class=”nd_options_toogles_faq faqs”][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1486115020030{padding-right: 30px !important;padding-left: 30px !important;}”][/vc_column][/vc_row]